Delivery & Returns

 

Production Time

Production time for the products is 6-8 weeks.

Delivery

The delivery cost is shown below or you can collect from our Clerkenwell showroom at 12-14 Berry Street, London EC1V 0AU - free of charge. You can book an appointment via email at hello@roomone.com or phone at +44 (0)20 7251 9417.

 

Delivery Charges:

Home Delivery Service - Within M25: £80

Home Delivery Service - Zone 1: £100

Home Delivery Service - Zone 2: POA

Returns

If you wish to return a product, please contact us within 48 hours of receiving your order. You may return or exchange goods within seven working days of delivery but Shop Room One is not responsible for any item that is not returned in the manner set forth below.

The product you return must be in new, unused, condition with all the original packaging and product tags still attached. New and unused means that there are no marks on the item or signs of any wear. We will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. Goods can be returned to our warehouse or, if required, we can arrange for the unwanted product to be collected at your cost. The cost of returning any unwanted products will be the responsibility of the buyer. Please ensure you keep all the original packaging and carefully repackage the item for transit as it is also the buyer’s responsibility to insure the goods for transit.

The value of all accurately returned, unwanted products will be credited to the original purchaser’s credit or debit card minus any relevant collection charges. The same procedure and guidelines should be followed if you would like to exchange your order but, again, collection and re-delivery charges will apply if required and any necessary revised payments processed.

In the event of your order being received in a faulty or damaged condition, please notify us as soon as possible after you have received your goods as no claim for a replacement for damaged or missing goods can be made after three days; the manufacturer’s standard warranty on faulty goods remains valid beyond this period. Any claims regarding damaged/defective items must be made initially by calling the showroom on +44 (0)20 7251 9417 and then followed up by a written claim via email to hello@roomone.com